Support

Help with your subscription, installation, and product use.

Product and account support

Email support@sarpedonqualitylab.us for help with AWS Marketplace subscription and activation, installation and setup, entitlement or capacity, rule-bundle authorization or version, connectivity, activation, and local-report troubleshooting.

This support page is available at https://sarpedonqualitylab.us/support.

We target an initial response within two business days. This is an initial-response target, not a resolution commitment. Business days are Monday through Friday, excluding public holidays. We do not promise support hours, a time-zone-specific response window, or an availability service level.

Include the product version, activation status, error message, and a general environment description. Do not send SQL Server evidence, reports, database names, login names, credentials, or customer data unless a separate support process explicitly requests it.

Report a security vulnerability

Do not send vulnerability reports to the product-support queue. Report them to security@sarpedonqualitylab.us using the instructions at https://sarpedonqualitylab.us/security.